Frequently asked questions
When do you deliver and collect?
Deliveries are done from 7am and collected after 9pm geographically. However during busy periods deliveries may be done the evening before the day of booking.
Do you offer overnight hire if so is there a charge?
Inflatable’s from King of Castles can stay overnight at no extra charge providing they are on hirers own safe and secure property.
Are we an insured operator?
Yes King of Castles hold a 5 million public liability policy with a £10,000 employer’s liability cover. King of Castles are members of BIHA (British inflatable hirer’s alliance) and TIPE (the inflatable play enterprise).
How do I know what I have ordered will fit into my garden?
A member of King of Castles staff can call out free of charge and measure your garden prior booking. If in doubt we’ll check it out. Please note - customer MUST inform King of Castles upon booking.
Does what I have ordered have to go on grass?
No. King of Castles can set up on grass, concrete, tar and stones. We supply all safety requirements free of charge for all surfaces e.g. weights, sandbags, underlay and extra mats. Please note - customer MUST inform King of Castles upon booking
When do I pay?
King of Castles work on a pay when set up policy
Do I need to pay a deposit?
King of Castles doesn’t work with a deposit for private hire. However fun days and corporate events we do require a deposit.
Do I need to do anything before delivery?
Yes we would ask customer to make sure there is a clear path to where the inflatable is going, we ask for the grass not to be cut at least 48hrs before hand, dog mess to be lifted and area to be free of sharp objects.
How soon do I need to book?
This depends on the time of year. We are very busy during summer months and bank holiday weekends. However we do have a large range of inflatable’s and will try to meet your needs. We would advise to book early to avoid disappointment.
What happens if the weather is unsuitable for my party?
We give all our customers a call prior to delivery
Can inflatables go indoors?
Yes providing you have a hall big enough for what you have booked
Do you have discount packages?
Yes King of Castles offer discount rates when 2 or more inflatables are booked together.